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Order Enquiry
  1. 【Question】How to order?

  2. QuestionHow to cancel my order?

  3. QuestionHow long I should order in advance.

  4. QuestionCan I select a specific delivery time?

  1. 【Question】How to order?


    【Answer】You can flow in online order steps.

    China online flower shop order step 1China online flower shop order step 2China online flower shop order step 3China online flower shop order step 4China online flower shop order step 5

     

     

     



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  2. QuestionHow to cancel my order?


     

    【Answer】If you order had arranged delivery, we will not be able to the cancel. Of course, when your order is still pending, not arrangements for delivery, you can contact customer service to cancel the order.

    Now, you may be want to contact customer service by live chat, email, phone call.



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  3. QuestionHow long I should order in advance.


     

    【Answer】We recommend that you at least one day in advance to order flowers. In which will let our prepare in advance and improve delivery efficiency.

    Off course, we offer same day delivery. Once you order, we will arrangement for delivery. However, Daily deadline for order is: 4:00pm.

    Daily deadline for order may be early if delivery to remote town or rural areas.

    Note:Significant during the festival like Valentine's Day, Mother's Day, Chinese Valentine's Day and Christmas. Please order in advance 2-3 days. This will save your money and guarantee on time delivery.



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  4. QuestionCan I select a specific delivery time?

    【Answer】Yes, Please select delivery time options and conditions when you fill in your order. Delivery time including:

    Day Time :8:00AM - 18:00PM

    Morning: 8:00AM -12:00PM

    Noonday: 12:00PM - 13:00PM

    Afternoon: 13:00PM - 18:00PM

    At night :18:00PM-20:00PM

    However, order in advance will let your order service in you request date and we will process ahead of time.

    Please note: The above terms is not always available during the Valentine's Day, Chinese New Year, Mother's Day, Qixi Festival.


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