送花啦  schinese English
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Frequently Asked Questions

How to get a higher discount from songhuala.com

When you order flower on www.songhuala.com,if you create account and order flower,be a new member,you will get 5% discount for your first order on www.songhuala.com.if your total order has reached the minmum standard of our senior associate member (total order amount is greater than or equal to 500), being the senior member, you will get a discount of 10% for every order, If you upgrade to VIP(total order amount is greater than or equal to 1000 CNY), you will get a higher discount.eg.15%-20% .


Payment method

You can use the paypal account to pay for your flower order ,or use the Visa,MasterCard,Discover,American Express credit card to pay for your flower order by Create a new Paypal account ,and the you can use the credit card to pay for your order amount by paypal.


After-sales service

Product quality inquired and Customer complaints handling.


How to start order flower?

How to start order flower in our online flower shop? Our flower can delivery throughout all China city, cover all area in China.


About flower delivery charge

If the delivery address in city central,Free for delivery ,if the address in urban district,need 20 CNY charge,if the address in suburb ,need 40 CNY charge.


First delivery after Payment

"First delivery after Payment" NOTE: Orders delivered after within 2 days, customers do not completion payment. We will send a message inform customer payment. However, if the customer still does not pay, we will have the right to ask for recipient to payment.


Flower delivery any city in China

All city in China is available,Just need leave the recipient's address and phone number to us,The address can with in english address (if you can't type input the chinese address) or in chinese address.


Product quality

Our Promise


How to use voucher code?

If you are our flower shop new member,when you create account success,you will receive value of 20 CNY vouther code in your email address,you can use it for the first order on song-hua.cn,when you ordering and checkout on 4 steps "Choose Payment and Order Detail",on the Discount Coupons text input,input your vouther code,and click the redeem button to redeem,and then ,it tell you success ,it will show "Tick to use Gift Voucher account balance ->"Check box,you just checked,click the "continue" button ,you will found is subtract 20 CNY from total.


Order Enquiry

About order process and general enquiry.


Order process notification or order status update

About Order process notification or order status update notification.