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Terms and Conditions Shop by Price
Hours of Operation

• songhuala.com operates 7 days a week, 24 hours a day.
• We also deliver on Public Holidays.
• For urgent deliveries, contact us
Prices / Payment Procedure

• We accept payment through Visa / Mastercard / Paypal.
• Prices are subject to change during festive seasons including, but not limited to, Valentine’s Day, Christmas, Mother’s Day and Chinese New Year.
• Upon successful order, you will receive an Email Confirmation.
• If for any reason the recipient is not at the point of delivery and the flowers cannot be delivered, a redelivery charge will be imposed for each subsequent attempt to deliver your flowers. Do provide us with the recipient’s telephone number to ensure that someone is at home to receive the flowers or gift.

Delivery Charges

Delivery charges will be indicated upon checkout.

Cancellation of Orders

• Cancellation of orders must be made at least 3 days before date of delivery.

• A 50% charge will be levied for cancellations made less than 3 days notice.

• Non-delivery due to incorrect details will be treated as order withheld and no refund will be made. However, you will be contacted to make an alternative arrangement.

• Cancellation policy will differ during peak seasons.

Substitution

• songhuala.com reserves the right to substitute any item in an arrangement with another of equal or higher value depending on stock availability.

• While it is our desire to fulfill your order as featured on the website, certain coloured materials, baskets or vases may be replaced with new stocks at times, subject to availability.

Change of Particulars

• Changes to particulars such as address, card message and et cetera must be made at least 1 day before delivery.

Exchanges / Refunds

• All goods sold are non-exchangeable and non-refundable.

• In the event of a complaint, please email the picture of the gift within 24 hours from the time received.

• songhuala.com and its management promises to look into each case and reserves the right to the conclusion.

Essential Information

• Please be informed that all complaints must be made within 24 hours of delivery for full replacement or refund of the purchase price should the product or services be found to be defective in terms of workmanship or quality.

Disclaimer

• songhuala.com and its management reserves the right to reject orders at its discretion.

• Please note that all terms and conditions are subjected to change without prior notice.

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